Airdrie Drivers Academy FAQ's

Answeres to frequently answered questions.

 

Packages

Which is the best package for my son or daughter?

I would like to register for the online package. How is this different from the full package?

My child has been learning with me for the last year, and I feel they are a good driver. Do I still need to register for the full package?

Can I register my child for only a few hours?

Packages - Certification

What is the importance of certification?

Do I need to pass any exams in order to receive certification?

When will I receive my certificate?

How do the exams work?

Testing

Do I book my road test through you?

Can I use one of your vehicles for the road test?

Behind the Wheel

After registering can I book my Behind the Wheek training?

I live out of the city limit, will your instructor still pick me up and drop me off?

How do I change my drop-off or pick-up location?

After being picked up from home, I would like to be dropped off elsewhere. Can I do that?

Registration - Behind the wheel

On the registration page, I see that the school I am attending is not listed. Can I still register?

After registering, how long can I stay a member before starting the course?

Payments

How do I make payment?

Can I pay by cash or check?

How secure is your website?

Do you have a 'Payment Plan' option?

Registration - Payments

On your website, I see you offer a promotion. I would like to register at this price, but I cannot start right away. Can I register before the promotion ends?

I registered when the price you show on your website was cheaper, though I didn't complete purchase. Which price do I pay?

On the registration page, there is a space to enter a middle initial, however I don't have one. What do I put?

I have registered, and am attempting to pay online, but it isn't going through. What should I do?

I have completed registration and received my confirmation email, but I can't book my Behind the Wheel Training?

Contacting School

I have another question which isn't listed here. Can I contact you directly?

Refunds

What is your refund policy?

 

 

 

 

Which is the best package for my son or daughter?

We highly recommend picking the full package, as this includes in-class and on-road safety which comes complete with certification.

 

I would like to register for the online package. How is this different from the full package?

Our online classroom is designed for students who don't have time to visit the traditional classroom sessions. Unlike physical classroom training, you are given a lot of time (2 months) to complete. You can study from home, or anywhere with an internet connection.

 

My child has been learning with me for the last year, and I feel they are a good driver. Do I still need to register for the full package?

If you wish to receive the certificate, then you will need to book the full package. It is a requirement that all new drivers need to be trained by Alberta Transportation certified instructors to receive their certificate.

 

Can I register my child for only a few hours?

Yes, although this isn't eligible for the certificate.

 

What is the importance of certification?

The certificate earned as part of this course can be shown to your insurance company, and usually save a significant amount per year on insurance premiums. 

 

Do I need to pass any exams in order to receive certification?

Yes. There is a classroom exam and an on-road evaluation needed to receive your certificate. Pass rates for the classroom exam are 80% and higher. Pass rates for on-road evaluation is 75% and higher.

 

When will I receive my certificate?

Students will receive the certificate via email within about 48 hours of completing the course.

 

How do the exams work?

Classroom exams are conducted after 15 hours of study. The exam will be multiple choice, consisting of 30 questions. On-road evaluations will be conducted by your instructor throughout your training. At the beginning of each lesson, your performance will be evaluated, and graded against exam criteria. Your instructor will advise when the best time to take your exam will be. If you require more training, you may book with the driving school before booking your road test.

 

Do I book my road test through you?

No. You will need to go to the nearest Alberta registry agent. The road test will be conducted by Alberta Registries with licensed examiners.

 

Can I use one of your vehicles for the road test?

Yes. If you would like to use one of our vehicles, please book online, or call us directly.

 

After registering can I book my Behind the Wheek training?

Absolutely, though you will need to make sure that you have paid in full before booking any sessions.

 

I live out of the city limit, will your instructor still pick me up and drop me off?

We can not guarantee pick-up and drop-off outside of town, though we do have a specific location where students and instructors can meet. Please contact us 403-991-5140 regarding your preferred pickup and dropoff location.

 

How do I change my drop-off or pick-up location?

You can do this directly from your account. Please allow more than 12 hours before the start of your training. If you are not able to make this deadline, please call the driving school to update your preference manually.

 

After being picked up from home, I would like to be dropped off elsewhere. Can I do that?

Our instructors can only drop you off at the address you have provided to us. If you are under 18, instructors will not drop you off anywhere else. If you insist, they are obligated to call your parent or guardian for permission. Only then will you be dropped off elsewhere in Airdrie.

 

On the registration page, I see that the school I am attending is not listed. Can I still register?

Yes. Please be aware that the pick-up and drop-off location will need to be in Airdrie.

 

After registering, how long can I stay a member before starting the course?

If you register for a full package, you will have to show up to the classroom session on the day you have registered for (it will be an option you select in the registration process). If you would like to schedule your behind the wheel training for later, this is up to you. However, we do advise to start within a month of taking the classroom session.

 

How do I make payment?

You can do this directly through our website.

 

Can I pay by cash or check?

If you would prefer to pay in any offline payment method, you may do this by visiting our office and bringing payment.

 

How secure is your website?

Our payment gateway is PCI compliant.

 

Do you have a 'Payment Plan' option?

 Currently we do not provide a payment plan.

 

On your website, I see you offer a promotion. I would like to register at this price, but I cannot start right away. Can I register before the promotion ends?

Yes. You can register and start at any time you wish, though please make sure that you complete your purchase before the promotion ends.

 

I registered when the price you show on your website was cheaper, though I didn't complete purchase. Which price do I pay?

The price displayed on the website is always the current price you pay. If you have not completed purchase, then you will pay the price displayed online now.

 

On the registration page, there is a space to enter a middle initial, however I don't have one. What do I put?

This is not a mandatory field, so you can leave this field blank.

 

I have registered, and am attempting to pay online, but it isn't going through. What should I do?

If this situation happens, you can call our customer services at 403-991-5140 to process payment over the phone. Don't worry, this happens to some card providers, and we can process payment manually.

 

I have completed registration and received my confirmation email, but I can't book my Behind the Wheel Training?

The most likely reason is that your payment hasn't gone through. You can log into your account to check your balance. If you owe a balance, you are able to complete payment using your credit/debit card.

 

I have another question which isn't listed here. Can I contact you directly?

Yes - please give us a call at 403-991-5140.

 

What is your refund policy?

If you are requesting a refund there will be a cancellation fee of $150. Once your course has begun, we can not refund any money.

 

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